Questions related to shipping? We're here for you! Not finding what you're looking for? Please contact us through our Chat Widget!

How long does shipping take?

We offer a variety of shipping methods. Estimated delivery days are noted on checkout. Be sure to select the delivery options that best suits your timeline.

Do you ship internationally?

We currently ship to the UK and many countries in the EU.

You can view the countries we ship to in the upper right hand corner of the website or scroll to bottom of the website.

Shipping insurance

We offer package protection through Route on all orders so your packages are protected in the event they are lost or stolen. If you do not want coverage, you must deselect the protection coverage to remove it from your cart prior to checking out. If you deselect protection coverage, we cannot replace packages that are lost or stolen during shipping.

Protection coverage costs a small fee that increases based on your order's subtotal. Protection coverage fees are non-refundable.

Protection coverage covers a replacement order, not a refund. In the event an item is unavailable, a credit may be issued. A claim must be submitted within 5-business days of the delivery date.

For details, please view our Shipping FAQ.

Can I update my shipping address?

PLEASE CONTACT US THROUGH our Chat Widget IMMEDIATELY to request your change including your new address and any pertinent information. We cannot guarantee your address will be updated before shipping.

Do you ship to APO or PO Boxes?

Yes, we ship to both. Orders must be sent via USPS.

My package was marked delivered but I don't have it.

If tracking shows your order delivered, but you do not see it, we ask that you take the following measures:

1. Please check with neighbors, apartment tenants, roommates etc.

2. Please contact us through our Chat Widget immediately and provide any relevant information.

3. If you still do not receive your package, and purchased shipping insurance when placed your order reach back out and we will file a claim with Safely-Ship.

Can I expedite shipping?
Need to get an order fast? Be sure to select a shipping option that meets your timeline. Need more assistance? Message us through our Chat Widget!
Have additional shipping related questions?

Feel free to contact us through our Chat Widget!