Frequently asked questions

You've got questions? We've got answers! Not finding what you're looking for? Please contact us through our Chat Widget!

Can I cancel my order?

Once your order is placed, we cannot guarantee cancellation or an order edit. Please contact us immediately through our Chat Widget to request your change including essential information. Assuming we are unable to meet your request, please treat your order like a return or exchange.

For details, please view our Refunds & Returns Policy

Should I receive an order confirmation email?

Yes, you should receive an order confirmation email as soon as your order is submitted. If you have issues processing payment and/or do not receive a confirmation email, please contact us using our Chat Widget.


How long does it take to fulfill an order?

Fulfillment takes place Monday through Friday, not including holidays or office closures. Please allow up to two full business days for your order to process. Extenuating circumstances may apply to expected fulfillment timelines. All dates are estimates and not guaranteed.

What's your return policy?

We are happy to accept your returned garment so long as it is unworn (of course you can try it on!), unwashed and in new condition with the tags attached. It must also be in the original packaging.

All returns must be made within 14 days from receipt. Excludes all sale items. OWL.BiKe is not responsible for return shipping.

For details, please view our Refunds & Returns Policy

Do you ship internationally?

We currently ship to the UK and many countries in the EU.

You can view the countries we ship to in the upper right hand corner of the website or scroll to bottom of the website.

For details, please view our Shipping FAQ.
Shipping insurance

We offer package protection through Route on all orders so your packages are protected in the event they are lost or stolen. If you do not want coverage, you must deselect the protection coverage to remove it from your cart prior to checking out. If you deselect protection coverage, we cannot replace packages that are lost or stolen during shipping.

Protection coverage costs a small fee that increases based on your order's subtotal. Protection coverage fees are non-refundable.

Protection coverage covers a replacement order, not a refund. In the event an item is unavailable, a credit may be issued. A claim must be submitted within 5-business days of the delivery date.

For details, please view our Shipping FAQ.

How do I create an account?

Please use our create account link to register. If you have previously purchased from OWL.BiKe, use the same email to sync your prior order history. If you already have an account and create a secondary user, please note we are unable to connect the two accounts. Please contact us through our Chat Widget if you would like to update your current email instead of creating a secondary account. 

What should I do if I forgot my username or password?

Please use our "Forgot password?" link. We will email you instructions to reset your password.  

Can I update my email address?

Please contact us through our Chat Widget to request an email address change. If the new email isn't already connected to a account, we will gladly update your email address. 

Do you offer out of stock updates?

Yes! We have a waiting list feature for out of stock and  items. We'll notify you via email or SMS as soon as the item is back in stock.

Do you offer price adjustments?
We offer price adjustments on verified purchases placed within 7 days of a sales period. This excludes final sale items and items purchased as part of additional promotions. All refunds will be issued in the form of store credit.
Have another question not answered in FAQ?

Please visit our Help Center for more detailed information. If you still don't find the answer you're looking for, please contact us through our Chat Widget.