Once your order is placed, we cannot guarantee cancellation or an order edit. Please contact us immediately through our Chat Widget to request your change including essential information. Assuming we are unable to meet your request, please treat your order like a return or exchange.

For details, please view our Refunds & Returns Policy. 

Yes, you should receive an order confirmation email as soon as your order is submitted. If you have issues processing payment and/or do not receive a confirmation email, please contact us using our Chat Widget.

 

We are happy to accept your returned garment so long as it is unworn (of course you can try it on!), unwashed and in new condition with the tags attached. It must also be in the original packaging.

All returns must be made within 14 days from receipt. Excludes all sale items. OWL.BiKe is not responsible for return shipping.

For details, please view our Refunds & Returns Policy. 

We offer package protection through Route on all orders so your packages are protected in the event they are lost or stolen. If you do not want coverage, you must deselect the protection coverage to remove it from your cart prior to checking out. If you deselect protection coverage, we cannot replace packages that are lost or stolen during shipping.

Protection coverage costs a small fee that increases based on your order's subtotal. Protection coverage fees are non-refundable.

Protection coverage covers a replacement order, not a refund. In the event an item is unavailable, a credit may be issued. A claim must be submitted within 5-business days of the delivery date.

For details, please view our Shipping FAQ.

Please use our create account link to register. If you have previously purchased from OWL.BiKe, use the same email to sync your prior order history. If you already have an account and create a secondary user, please note we are unable to connect the two accounts. Please contact us through our Chat Widget if you would like to update your current email instead of creating a secondary account. 

Please use our "Forgot password?" link. We will email you instructions to reset your password.  

Please contact us through our Chat Widget to request an email address change. If the new email isn't already connected to a account, we will gladly update your email address. 

Yes! We have a waiting list feature for out of stock and  items. We'll notify you via email or SMS as soon as the item is back in stock.

We offer price adjustments on verified purchases placed within 7 days of a sales period. This excludes final sale items and items purchased as part of additional promotions. All refunds will be issued in the form of store credit.

Please visit our Help Center for more detailed information. If you still don't find the answer you're looking for, please contact us through our Chat Widget.