We are happy to accept your returned garment so long as it is unworn (of course you can try it on!), unwashed and in new condition with the tags attached. It must also be in the original packaging.

All returns must be made within 14 days from receipt. Excludes all sale items. OWL.BiKe is not responsible for return shipping.

Any items that are not within this criteria will be rejected.  

Please Note: International sales are final and are not eligible for return. 

Several types of goods are exempt from being returned. Perishable goods such as coffee cannot be returned.

Additional non-returnable items:

• Gift cards

• Coffee

• Discounted product sales are final and are not eligible for return. 

There are certain situations where only partial refunds are granted:

• • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

• • Any item that is returned more than 14 days after delivery

Please allow 3-5 business days upon arrival of your returned item(s) for us to process your return and for your refund to occur. A credit will be issued to the original credit card for the item(s’) amount, less the original shipping costs. You will receive an email notification when your credit has been processed.

We are happy to accept your returned garment so long as it is unworn (of course you can try it on!), unwashed and in new condition with the tags attached, and in its original packaging. All returns must be made within 14 days of receipt. Excludes all final sale items. 

You will be responsible for paying for your own shipping costs for returning your item. We will provide you with a return shipping label.

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping label will be deducted from your refund.

If you are returning more expensive items, shipping insurance may be added..

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, please allow 3-5 business days upon arrival of your returned item(s) for us to process your return and for your refund to occur. A credit will be issued to the original credit card for the item(s’) amount, less the original shipping costs. You will receive an email notification when your credit has been processed.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us through our Chat Widget.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

We will gladly exchange your purchased garment for the same item in a different size or color so long as it is unworn, unwashed and in new condition with the tags attached, in the original packaging.

All exchanges must be made within 7 days from receipt.

Excludes all sale items.

For exchanges, please note that we do NOT hold or save items in our current inventory. If you want to speed up the process, feel free to purchase the items you’d like and then return the original items for a refund.

If we are out of stock on the item(s) being exchanged, we will issue a refund.

Shipping on exchanges is paid by OWL.BiKe. You will be provided a prepaid USPS return label via email. If you decide to cancel your exchange for a refund, the amount of the prepaid return label will be deducted from your refund.

Please allow 3-5 business days upon arrival of your exchanged item(s) for us to process your exchange and for the new item(s) to be shipped.

To start an exchange, please contact us through the Chat Widget on our website.

Items purchased on sale are not eligible for return or exchange and are final sale, no exceptions. Please make sure you know your size before ordering.  

Please be aware that exchanges for international orders are currently not available. If you wish to obtain a different size or color, we kindly ask you to return the item(s) for a refund and make a new purchase.

After you have submitted your return, we will email you a label to use. Please print the label and secure it to your package. Our shipping bags are reusable and can be resealed by using the adhesive strip at the top of the package.  

Feel free to message us through our Chat Widget!