HelpCenter
FAQs by category
Have questions? We're here to help!
- General Questions
- Size & Fit
- Washing & Care Instructions
- Become a Partner
- Shipping
- Returns & Refunds
- Terms & Conditions
- Privacy Policy
- SMS/MMS
- GDPR
Can I cancel my order?
Once your order is placed, we cannot guarantee cancellation or an order edit. Please contact us immediately through our Chat Widget to request your change including essential information. Assuming we are unable to meet your request, please treat your order like a return or exchange.
For details, please click on Returns & Refunds in the left column.
Should I receive an order confirmation email?
Yes, you should receive an order confirmation email as soon as your order is submitted. If you have issues processing payment and/or do not receive a confirmation email, please contact us using our Chat Widget.
What's your return policy?
We are happy to accept your returned garment so long as it is unworn (of course you can try it on!), unwashed and in new condition with the tags attached. It must also be in the original packaging.
Pre-Order Jersey's are made to order, and as such, are non-returnable.
All returns must be made within 14 days from receipt. Excludes all sale items. OWL.BiKe is not responsible for return shipping.
For details, please click on Returns & Refunds in the left column.
How do I create an account?
Please use our create account link to register. If you have previously purchased from OWL.BiKe, use the same email to sync your prior order history.
If you already have an account and create a secondary user, please note we are unable to connect the two accounts.
Please contact us through our Chat Widget if you would like to update your current email instead of creating a secondary account.
What should I do if I forgot my username or password?
Please use our "Forgot password?" link. We will email you instructions to reset your password.
Can I update my email address?
Please contact us through our Chat Widget to request an email address change. If the new email isn't already connected to a account, we will gladly update your email address.
Do you offer price adjustments?
We offer price adjustments on verified purchases placed within 7 days of a sales period. This excludes final sale items and items purchased as part of additional promotions. All refunds will be issued in the form of store credit.
Have another question not answered in FAQ?
If you still don't find the answer you're looking for in our Help Center, please contact us through our Chat Widget.
SUPIMA® Cotton Women's T-Shirt
| Size | Body | Chest | Sleeve |
| XS | 23.5″ | 17.25″ | 10.5″ |
| S | 24.5″ | 18.25″ | 11″ |
| M | 25.5″ | 19.25″ | 11.5″ |
| L | 26.75″ | 20.75″ | 12″ |
| XL | 26.75″ | 23.25″ | 12.5" |
| 2XL | 27.5″ | 25.25″ | 13" |
| 3XL | 28.25″ | 26.75″ | 13.5" |
SUPIMA® Cotton Unisex T-Shirt
| Size | Body | Chest | Sleeve |
| XS | 26″ | 18″ | 11″ |
| S | 27″ | 19.5″ | 12.25″ |
| M | 28″ | 20.5″ | 14″ |
| L | 29″ | 21.5″ | 15″ |
| XL | 30″ | 23″ | 17″ |
| 2XL | 31″ | 24.5″ | 18.25″ |
| 3XL | 32″ | 26″ | 19.5″ |
100% OWL Goodness Pro Jersey
Inches:
| XS | S | M | L | XL | 2XL | 3XL | |
| Chest | 32" | 33.5" | 35" | 37.5" | 40" | 42.5" | 45" |
| Waist | 26.5" | 28" | 29.5" | 32" | 34.5" | 37" | 39.5" |
Centimeters:
| XS | S | M | L | XL | 2XL | 3XL | |
| Chest | 81.3" | 85.1" | 88.9" | 95.3" | 102" | 108" | 114" |
| Waist | 67.3" | 71.1" | 74.9" | 81.3" | 87.6" | 94" | 100" |
Measuring Tips:
- grab a tape measure and measure around your chest
- do the same at the narrowest part of your waist
- use those measurements to select the size that fits best!
- rarely will your chest and waist size fit nicely into one size
- select which fit is more important to you, chest or waist
- remember, if you want a looser-than-skin-tight fit - size up!
Note: these measurements are based on your body measurements and will not be the jersey measurements. Our pro jersey, which fits a bit tighter – uses the exact same numbers. If you have questions, feel free to send us a message in the chat bot and we'll setup a time to walk you through it! Or better yet, join in one of our Saturday Trivia rides on Zwift when we're doing one of our special fitting rides!
How to get the best fit: T-shirts
- Grab your favorite t-shirt and lay it flat on your bed.
- Use the B, C, and S measurement indicators on the size chart…and measure away!
- Use those measurements to select the size that fits best!
If you follow our wash guidelines, there is very little shrinkage.
How to get the best fit: Jerseys
- Grab your favorite jersey and lay it flat on your bed.
- Use the C, and W measurement indicators on the size chart…and measure away!
- Use those measurements to select the size that fits best!
Washing & Care
To extend product lifetime and maximize its quality and performance, we recommend following our wash and care instructions. While your product will not endure forever, we recommend protecting your investment and giving it the attention it deserves.
100% Supima Cotton Shirts
- Wash with like colors
- Turn inside out to wash
- Machine wash cold
- Hang dry
*Please allow for 5% shrinkage on first wash.
Getting your jersey ready for the wash
Even before you put your jersey in the washer, there are things you can do to make the cleaning more effective.
- Turn your jersey inside out.
- Make sure to zip zippers and close hook-and-loop fasteners before washing.
Wash cycling clothing separately
Wash your cycling gear separate from your regular laundry. They’re “delicate” and should be treated as such.
Make sure to use the delicate cycle on your washing machine.
Check your pockets!
Washing your gear right away
Washing your gear right away means you won’t allow odor-causing bacteria to build up, embedding deeply into the synthetic material where it may never actually get out again.
If for some reason you can't get your kit in the wash right away, at least hang it up to dry and wash it as soon as you can.
Don't rewear your cycling clothes
We've all been guilty of this one, at least once, but re-wearing your kit, even after a short ride is never a good idea.
Odor is caused by bacteria, which is still going to be present, even if the perspiration you put out was mostly evaporated as you rode.
When you re-wear your gear, you are allowing odors to settle and thoroughly embed into the material, which means the next time around you might be…well…unpleasant to be around.
Even more concerning is that wearing the same pair of shorts a couple of days in a row means the chamois will be more prone to causing rashes and chafing thanks to the bacteria built up there.
Detergents free from dyes, perfumes and softeners
Stick with gentle detergents since most of those developed with ‘sports’ in mind are meant to handle ground-in dirt and grass stains (baseball or football) and are too harsh for cycling apparel.
Stay away from detergents with dyes, perfumes and softeners. Residue from these types of detergents prevent high-performance fabrics, meant to channel moisture away from your skin, from doing their job.
Wash on the cold cycle
We’ve all succumbed to the notion that the hotter the water, the better, especially when attempting to achieve better hygiene.
The fact is, this is not the case with cycling or hi-tech athletic apparel. It can actually do just the opposite and drastically alter and compromise the lifetime of the apparel.
Washing cycling gear at 100° F, a moderate temperature more than sufficient to ensure the non proliferation of bacteria.
If you use gentle bleach-free detergents, you can kill bacteria at even lower temperatures.
Washing at a moderate or even cold temperatures prevents damage to the fabrics and foams which have treated with bacteriostatic properties, to help maintain the physiological bacterial colonies resident on the skin. It’s these colonies that are extremely important for the normal skin function.
So, when it comes to cycling apparel, high temperature washing does not add benefit.
Don't use the dryer
Hang your cycling clothes or technical apparel to air dry.
Many types of cycling-specific fabrics, from wool to synthetics, will not do well in the dryer.
Even low temperatures in the dryer may break down the integrity of the garment and its technical components over time..
Read the care labels
Follow these guidelines and you should be able to get lots of miles and continued high-performance from your technical cycling apparel for years to come.
And, of course, these are general care statements, so make sure to check individual tags on your garments as some technical products/fabrics may have some different care guidelines for reasons specific to that item.
Like what we're doing?
Ride alongside us on our journey!
We encourage you to reach out and see what we have to offer. Let's talk!
Use the chatbot at the bottom of the page to send us a message!
How long does it take to fulfill an order?
Fulfillment takes place Monday through Friday, not including holidays or office closures. Please allow up to two full business days for your order to process. Extenuating circumstances may apply to expected fulfillment timelines. All dates are estimates and not guaranteed.
Do you ship internationally?
We currently ship to the UK and many countries in the EU.
You can view the countries we ship to in the upper right hand corner of the website or scroll to bottom of the website.
XCover shipping insurance
We offer package protection through XCover on all orders so your packages are protected in the event they are stolen - including porch piracy. If you do not want coverage, you must deselect the protection coverage to remove it from your cart prior to checking out. If you deselect protection coverage, we cannot replace packages that are lost or stolen during shipping.
Remember, carrier coverage only covers packages that are lost or damage – not stolen. This is why XCover add-on insurance is important.
Protection coverage costs a small fee that increases based on your order's subtotal. Protection coverage fees are non-refundable.
Protection coverage covers a replacement order, not a refund. In the event an item is unavailable, a credit may be issued. A claim must be submitted within 5-business days of the delivery date.
For details, please view our Shipping FAQ.
Can I update my shipping address?
PLEASE CONTACT US THROUGH our Chat Widget IMMEDIATELY to request your change including your new address and any pertinent information. We cannot guarantee your address will be updated before shipping.
Do you ship to APO or PO Boxes?
Yes, we ship to both. Orders must be sent via USPS.
My package was marked delivered but I don't have it.
If tracking shows your order delivered, but you do not see it, we ask that you take the following measures:
1. Please check with neighbors, apartment tenants, roommates etc.
2. Please contact us through our Chat Widget immediately and provide any relevant information.
3. If you still do not receive your package, and purchased shipping insurance when placed your order reach back out and we will file a claim with XCover.
Can I expedite shipping?
Need to get an order fast? Message us through our Chat Widget and we'll let you know how much it will cost to expedite.
Have additional shipping related questions?
Feel free to contact us through our Chat Widget!
Overview
We are happy to accept your returned garment so long as it is unworn (of course you can try it on!), unwashed and in new condition with the tags attached. It must also be in the original packaging.
All returns must be made within 14 days from receipt. Excludes all sale items. OWL.BiKe is not responsible for return shipping.
Any items that are not within this criteria will be rejected.
Please Note: International sales are final and are not eligible for return.
Several types of goods are exempt from being returned. Pre-order jerseys and perishable goods such as coffee cannot be returned.
Additional non-returnable items:
- Gift cards
- Coffee
- Pre-Order Jerseys
- Discounted product sales are final and are not eligible for return
There are certain situations where only partial refunds are granted:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 14 days after delivery
Please allow 3-5 business days upon arrival of your returned item(s) for us to process your return and for your refund to occur. A credit will be issued to the original credit card for the item(s’) amount, less the original shipping costs. You will receive an email notification when your credit has been processed.
What qualifies for a return?
We are happy to accept your returned garment so long as it is unworn (of course you can try it on!), unwashed and in new condition with the tags attached, and in its original packaging. All returns must be made within 14 days of receipt. Excludes all final sale items.
How do I return the item?
You will be responsible for paying for your own shipping costs for returning your item. We will provide you with a return shipping label.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping label will be deducted from your refund.
If you are returning more expensive items, shipping insurance may be added.
When will I get a refund?
>Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, please allow 3-5 business days upon arrival of your returned item(s) for us to process your return and for your refund to occur. A credit will be issued to the original credit card for the item(s’) amount, less the original shipping costs. You will receive an email notification when your credit has been processed.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us through our Chat Widget.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Do you offer exchanges?
We will gladly exchange your purchased garment for the same item in a different size or color so long as it is unworn, unwashed and in new condition with the tags attached, in the original packaging.
Pre-Order Jerseys cannot be exchanged.
All exchanges must be made within 7 days from receipt.
Excludes all sale items.
For exchanges, please note that we do NOT hold or save items in our current inventory. If you want to speed up the process, feel free to purchase the items you’d like and then return the original items for a refund.
If we are out of stock on the item(s) being exchanged, we will issue a refund.
Shipping on exchanges is paid by OWL.BiKe. You will be provided a prepaid USPS return label via email. If you decide to cancel your exchange for a refund, the amount of the prepaid return label will be deducted from your refund.
Please allow 3-5 business days upon arrival of your exchanged item(s) for us to process your exchange and for the new item(s) to be shipped.
To start an exchange, please contact us through the Chat Widget on our website.
Can I exchange sale items?
Items purchased on sale are not eligible for return or exchange and are final sale, no exceptions. Please make sure you know your size before ordering.
Can I exchange an international order?
Please be aware that exchanges for international orders are currently not available.
Will I receive a return label?
After you have submitted your return, we will email you a label to use.
Please print the label and secure it to your package.
Our packaging is reusable and can be resealed with tape.
Have more questions?
Feel free to message us through our Chat Widget!
Welcome
Welcome to OWL.BiKe (“the Site”). OWL.BiKe is owned by our parent company, Zocoloco Studios, Inc. ("zocoloco") hereinafter referred to as OWL.BiKe ("OWL.BiKe"). OWL.BiKe provides this Site as a service to our customers. Please read the following terms of service (“Terms”) as they govern your use of our Site and our services and content accessible via our Site.
To make these Terms easier to read, the Site and our services and content are collectively called the “Services.”
By using our Services, you agree to be bound by these Terms. If you don’t agree to be bound by these Terms, do not use the Services.
We may update the Terms at any time. If we do so, we’ll let you know either by posting the updated Terms on the Site or through other communications. It’s important that you review the Terms whenever we update them or you use the Services. If you continue to use the Services after we have posted updated Terms, you are agreeing to be bound by the updated Terms. If you don’t agree to be bound by the updated Terms, then you may not use the Services anymore. Because our Services are evolving over time we may change or discontinue all or any part of the Services, at any time and without notice, at our sole discretion.
IMPORTANT: WHEN YOU AGREE TO THESE TERMS, YOU AGREE TO RESOLVE YOUR DISPUTES WITH US ON AN INDIVIDUAL BASIS THROUGH FINAL AND BINDING ARBITRATION, UNLESS YOU OPT-OUT OF ARBITRATION WITHIN 30 DAYS OR THE DISPUTE IS EXCLUDED FROM ARBITRATION, AS FURTHER DESCRIBED IN THE DISPUTE RESOLUTION SECTION. PLEASE REVIEW THE DISPUTE RESOLUTION SECTION FOR DETAILS ON ARBITRATION AND OPTING-OUT.
Use of the Services
We really want everyone to have a great experience using the Services. That’s why you agree that you won’t do any of the following things, otherwise we might have to suspend or terminate your Account:
• Use, display, mirror or frame the Services, or any individual element within the Services, OWL.BiKe’s name, any OWL.BiKe trademark, logo or other proprietary information (including through the use of meta tags or the like), or the layout and design of any page or form contained on a page, without our express written consent, except as is clearly permitted by the functionality of the Services;
• Attempt to access or search the Services or Content or download Content from the Services through the use of any engine, software, tool, agent, device or mechanism (including spiders, robots, crawlers, data mining tools or the like) other than the software and/or search agents provided by OWL.BiKe or other generally available third-party web browsers;
• Send any unsolicited or unauthorized advertising, promotional materials, email, junk mail, spam, chain letters or other form of solicitation;
• Use the Services or Content, or any portion thereof, for any commercial purpose or for the benefit of any third party or in any manner not permitted by these Terms;
• Attempt to interfere in any way with the Services or OWL.BiKe’s networks or network security, or attempt to use the Services to gain unauthorized access to any other computer system;
• Collect or store any personally identifiable information from the Services from other users of the Services without their express permission;
• Impersonate or misrepresent your affiliation with any person or entity;
• Violate any applicable law or regulation; or
• Encourage or enable any other third party or individual to do anything listed above.
Although we’re not obligated to monitor access to or use of the Services or Content or to review or edit any Content, we have the right to do so for the purpose of operating the Services, to ensure compliance with these Terms, and to comply with applicable law or other legal requirements.
We reserve the right, but are not obligated, to remove or disable access to any Content, at any time and without notice, including, but not limited to, if we, at our sole discretion, consider any Content to be objectionable or in violation of these Terms.
We have the right to investigate violations of these Terms or conduct that affects the Services. We may also consult and cooperate with law enforcement authorities to prosecute users who violate the law.
Feedback
We welcome feedback, comments, reviews of the products you purchase through us, and suggestions for improvements to the Services ("Feedback"). You can submit Feedback by emailing us at ekib.lwo@lwo.
You grant to us a non-exclusive, worldwide, perpetual, irrevocable, fully-paid, royalty-free, sub-licensable and transferable license under any and all intellectual property rights that you own or control to use, copy, modify, create derivative works based upon and otherwise exploit the Feedback for any purpose.
Correction of Site Errors
The information on the Site may contain typographical errors or inaccuracies. We reserve the right to update any information we see fit at any time without prior notice. Please note that such errors may relate to product information, pricing and availability. In these instances, we shall have the right to terminate any orders involving pricing errors or inaccuracies. We apologize for any inconvenience.
Indemnity
You agree to indemnify and hold OWL.BiKe (and its officers, directors, agents, subsidiaries, joint ventures, and employees) harmless from any claim or demand, as well as losses, expenses, damages and costs, resulting from any violation of these Terms, your use of the Services, or any activity related to your Account (including negligent or wrongful conduct).
Third-Party Links
The Services may contain links to third-party websites or resources. We provide these links only as a convenience and are not responsible for the content, products or services on or available from those websites or resources or links displayed on such websites. You acknowledge sole responsibility for and assume all risk arising from, your use of any third-party websites or resources.
Termination
We may terminate your access to and use of the Services, at our sole discretion, at any time and without notice to you.
You may disable access to your Account at any time by sending an email to us at ekib.lwo@lwo. Upon any termination, discontinuation or cancellation of Services or your Account, the following sections will survive: User Content, Payments, Feedback, Disclaimer of Warranty, Limitation of Liability, Dispute Resolution, Governing Law, and General Terms.
Dispute Resolution
Our goal is to provide you with great service, so we’ll try our best to resolve any disagreements that you have with us. If we can’t, then you and we both agree to resolve disputes related to your use of the Services or these Terms (each, a “Claim”) in binding arbitration instead of court, except that (a) a Claim may be brought in small claims court if it qualifies for it and (b) either party may bring suit in court to enjoin the infringement or other misuse of intellectual property rights.
What is arbitration?
Arbitration does not involve a judge or jury. Instead, a neutral person (the “arbitrator”) hears each party’s side of the dispute, and makes a decision that is finally binding on both parties. The arbitrator can award the same relief as a court could award, including monetary damages. While court review of an arbitration award is limited, if a party fails to comply with the arbitrator’s decision, then the other party can have the arbitration decision enforced by a court. If for any reason a Claim proceeds in court rather than in arbitration, you and we each waive any right to a jury trial.
Can a Claim be part of a class action or similar proceeding?
No. You agree to resolve your Claim with us solely on an individual basis, and not as part of a class, representative or consolidated action. We agree to do the same.
What rules apply in the arbitration?
The arbitration will be conducted under the American Arbitration Association (“AAA”) Consumer Arbitration Rules (the “AAA Rules”). The AAA Rules are available at www.adr.org or by calling 1-800-778-7879.
How will the arbitration be conducted? How much does it cost?
The arbitration will be conducted by the AAA or a comparable arbitration body in the event the AAA is unable to conduct the arbitration. Payment of all filing, administration and arbitrator fees will be governed by the AAA Rules. Unless the arbitrator finds your Claim frivolous, we’ll pay for all filing, administration and arbitrator fees if your Claim is for less than $1,000, and we won’t seek our attorneys’ fees and costs if we prevail in the arbitration.
The arbitration may be conducted in writing, remotely (e.g., by videoconference) or in-person in the county where you live (or at some other location that we both agree to).
How do I start an arbitration proceeding?
To begin an arbitration proceeding against us, send a letter requesting arbitration and describing your Claim to ekib.lwo@lagel.
If we request arbitration against you, we will give you notice at the email address or street address you provided.
Instructions for Opting-Out of Arbitration
If you don’t want to agree to arbitrate your Claim as explained above, then you can opt-out of this arbitration agreement by notifying us of your decision in writing at ekib.lwo@lwo. You must opt-out within 30 days of the date you first agree to these Terms or any updated Terms.
Governing Law
These Terms and any action related thereto will be governed by the laws of the State of New Mexico without regard to its conflict of laws provisions.
Entire Agreement
These Terms constitute the entire and exclusive understanding and agreement between OWL.BiKe and you regarding the Services and Content, and these Terms supersede and replace any and all prior oral or written understandings or agreements between OWL.BiKe and you regarding the Services and Content.
If any provision of these Terms is held invalid or unenforceable (either by an arbitrator appointed pursuant to the terms of the “Dispute Resolution” section above or by court of competent jurisdiction, but only if you timely opt out of arbitration by sending us an opt-out email in accordance with the terms set forth above), that provision will be enforced to the maximum extent permissible and the other provisions of these Terms will remain in full force and effect.
You may not assign or transfer these Terms, by operation of law or otherwise, without OWL.BiKe's prior written consent. Any attempt by you to assign or transfer these Terms, without such consent, will be null. OWL.BiKe may freely assign or transfer these Terms without restriction.
Subject to the foregoing, these Terms will bind and inure to the benefit of the parties, their successors and permitted assigns.
Notices
Any notices or other communications provided by OWL.BiKe under these Terms, including those regarding modifications to these Terms, will be given: (i) via email; or (ii) by posting to the Services. For notices made by email, the date of receipt will be deemed the date on which such notice is transmitted.
Waiver of Rights
OWL.BiKe's failure to enforce any right or provision of these Terms will not be considered a waiver of such right or provision. The waiver of any such right or provision will be effective only if in writing and signed by a duly authorized representative of OWL.BiKe.
Except as expressly set forth in these Terms, the exercise by either party of any of its remedies under these Terms will be without prejudice to its other remedies under these Terms or otherwise.
SMS/MMS Mobile Message Terms & Conditions
If you partake in our SMS/MMS messaging programs, please select SMS/MMS Terms & Conditions in the left column to vide additional conditions.
What we collect
We may collect the following information:
- name
- contact information including email address
- demographic information such as postcode, preferences and interests
- other information relevant to customer surveys and/or offers
For the exhaustive list of cookies we collect see the List of cookies we collect section.
What we do with the information we gather
We require this information to understand your needs and provide you with better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes.
- We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement.
You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
- whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
- if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us through our Chat Widget at the bottom of the page
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information have, please write to:
OWL.BiKe
Gold SW
Albuquerque NM 87102
If you believe that any information we have is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
GDPR Compliance
For more information, please select GDPR in the left column.
Terms of Service: SMS/MMS
Welcome to OWL.BiKe (“the Site”). OWL.BiKe is owned by our parent company, Zocoloco Studios, Inc. ("zocoloco") hereinafter referred to as OWL.BiKe ("OWL.BiKe"). OWL.BiKe provides this Site as a service to our customers. Please read the following terms of service (“Terms”) as they govern your use of our Site and our services and content accessible via our Site.
Zocoloco Studios Inc. (hereinafter, “We,” “Us,” “Our”, "OWL.BiKe) is offering a mobile messaging program (the “Program”), which you agree to use and participate in subject to these Mobile Messaging Terms and Conditions, as well as our general Terms of Service and Conditions and Privacy Policy (the “Agreement”). By opting in to or participating in any of our Programs, you accept and agree to these terms and conditions, including, without limitation, your agreement to resolve any disputes with us through binding, individual-only arbitration, as detailed in the “Dispute Resolution” section. This Agreement is limited to the Program and is not intended to modify other Terms and Conditions or Privacy Policy that may govern the relationship between you and Us in other contexts.
By using our Services, you agree to be bound by these Terms. If you don’t agree to be bound by these Terms, do not use the Services.
User Opt In:
The Program allows Users to receive SMS/MMS mobile messages by affirmatively opting into the Program, such as through online or application-based enrollment forms.
Regardless of the opt-in method you utilized to join the Program, you agree that this Agreement applies to your participation in the Program.
By participating in the Program, you agree to receive autodialed or prerecorded marketing mobile messages at the phone number associated with your opt-in, and you understand that consent is not required to make any purchase from Us.
While you consent to receive messages sent using an autodialer, the foregoing shall not be interpreted to suggest or imply that any or all of Our mobile messages are sent using an automatic telephone dialing system (“ATDS” or “autodialer”). Message and data rates may apply.
User Opt Out
If you do not wish to continue participating in the Program or no longer agree to this Agreement, you agree to reply STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any mobile message from Us in order to opt out of the Program. You may receive an additional mobile message confirming your decision to opt out.
You understand and agree that the foregoing options are the only reasonable methods of opting out. You also understand and agree that any other method of opting out, including, but not limited to, texting words other than those set forth above or verbally requesting one of our employees to remove you from our list, is not a reasonable means of opting out.
Duty to Notify and Indemnify
If at any time you intend to stop using the mobile telephone number that has been used to subscribe to the Program, including canceling your service plan or selling or transferring the phone number to another party, you agree that you will complete the User Opt Out process set forth above prior to ending your use of the mobile telephone number.
You understand and agree that your agreement to do so is a material part of these terms and conditions.
You further agree that, if you discontinue the use of your mobile telephone number without notifying Us of such change, you agree that you will be responsible for all costs (including attorneys’ fees) and liabilities incurred by Us, or any party that assists in the delivery of the mobile messages, as a result of claims brought by individual(s) who are later assigned that mobile telephone number.
This duty and agreement shall survive any cancellation or termination of your agreement to participate in any of our Programs.
YOU AGREE THAT YOU SHALL INDEMNIFY, DEFEND, AND HOLD US HARMLESS FROM ANY CLAIM OR LIABILITY RESULTING FROM YOUR FAILURE TO NOTIFY US OF A CHANGE IN THE INFORMATION YOU HAVE PROVIDED, INCLUDING ANY CLAIM OR LIABILITY UNDER THE TELEPHONE CONSUMER PROTECTION ACT, 47 U.S.C. § 227, et seq., OR SIMILAR STATE AND FEDERAL LAWS, AND ANY REGULATIONS PROMULGATED THEREUNDER RESULTING FROM US ATTEMPTING TO CONTACT YOU AT THE MOBILE TELEPHONE NUMBER YOU PROVIDED.
Program Description:
Without limiting the scope of the Program, users that opt in to the Program can expect to receive messages concerning the marketing and sale of digital and physical products, services, and events.
Cost and Frequency
Message and data rates may apply. The Program involves recurring mobile messages, and additional mobile messages may be sent periodically based on your interaction with Us.
Support Instructions
For support regarding the Program, text “HELP” to the number you received messages from or contact us through our Chat Widget.
Please note that the use of the Chat Widget is not an acceptable method of opting out of the program.
Opt outs must be submitted in accordance with the procedures set forth above.
MMS Disclosure
The Program will send SMS TMs (terminating messages) if your mobile device does not support MMS messaging.
Our Disclaimer of Warranty
The Program is offered on an "as-is" basis and may not be available in all areas at all times and may not continue to work in the event of product, software, coverage or other changes made by your wireless carrier.
We will not be liable for any delays or failures in the receipt of any mobile messages connected with this Program.
Delivery of mobile messages is subject to effective transmission from your wireless service provider/network operator and is outside of Our control.
Participant Requirements
You must have a wireless device of your own, capable of two-way messaging, be using a participating wireless carrier, and be a wireless service subscriber with text messaging service.
Not all cellular phone providers carry the necessary service to participate. Check your phone capabilities for specific text messaging instructions.
Age Restriction
You may not use or engage with the Platform if you are under thirteen (13) years of age. If you use or engage with the Platform and are between the ages of thirteen (13) and eighteen (18) years of age, you must have your parent’s or legal guardian’s permission to do so.
By using or engaging with the Platform, you acknowledge and agree that you are not under the age of thirteen (13) years, are between the ages of thirteen (13) and eighteen (18) and have your parent’s or legal guardian’s permission to use or engage with the Platform, or are of adult age in your jurisdiction.
By using or engaging with the Platform, you also acknowledge and agree that you are permitted by your jurisdiction’s Applicable Law to use and/or engage with the Platform.
Prohibited Content
You acknowledge and agree to not send any prohibited content over the Platform. Prohibited content includes:
• Any fraudulent, libelous, defamatory, scandalous, threatening, harassing, or stalking activity;
• Objectionable content, including profanity, obscenity, lasciviousness, violence, bigotry, hatred, and discrimination on the basis of race, sex, religion, nationality, disability, sexual orientation, or age;
• Pirated computer programs, viruses, worms, Trojan horses, or other harmful code;
• Any product, service, or promotion that is unlawful where such product, service, or promotion thereof is received;
• Any content that implicates and/or references personal health information that is protected by the Health Insurance Portability and Accountability Act (“HIPAA”) or the Health Information Technology for Economic and Clinical Health Act (“HITEC” Act); and
• Any other content that is prohibited by Applicable Law in the jurisdiction from which the message is sent.
Dispute Resolution
In the event that there is a dispute, claim, or controversy between you and Us, or between any other third-party service provider acting on Our behalf to transmit the mobile messages within the scope of the Program, arising out of or relating to federal or state statutory claims, common law claims, this Agreement, or the breach, termination, enforcement, interpretation or validity thereof, including the determination of the scope or applicability of this agreement to arbitrate, such dispute, claim, or controversy will be, to the fullest extent permitted by law, determined by arbitration in Albuquerque, New Mexico before one arbitrator.
View our complete Terms of Service for additional arbitration information.
Miscellaneous
You warrant and represent to Us that you have all necessary rights, power, and authority to agree to these Terms and perform your obligations hereunder, and nothing contained in this Agreement or in the performance of such obligations will place you in breach of any other contract or obligation.
The failure of either party to exercise in any respect any right provided for herein will not be deemed a waiver of any further rights hereunder.
If any provision of this Agreement is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that this Agreement will otherwise remain in full force and effect and enforceable.
Any new features, changes, updates or improvements of the Program shall be subject to this Agreement unless explicitly stated otherwise in writing.
We reserve the right to change this Agreement from time to time. Any updates to this Agreement shall be communicated to you. You acknowledge your responsibility to review this Agreement from time to time and to be aware of any such changes.
By continuing to participate in the Program after any such changes, you accept this Agreement, as modified.
Additional Questions?
Please feel free to contact us through our Chat Widget!
Data Rectification
Visit your My Account to update your account data if it is not accurate
Data Portabilitiy
Email ekib.lwo@lwo to request all the data we store and use for a better experience in our store, including personal information and orders.
Access to Personal Data
Email ekib.lwo@lwo request a report which will contain all personal information that we store for you.
Right to be Forgotten
Use this option if you want to remove your personal and other data from our store. Keep in mind that this process will delete your account, so you will no longer be able to access or use it anymore.
Request personal data deletion by emailing ekib.lwo@lwo